Skills & Competencies for SVP of Account Management

SVP of Account Management job profile

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JOB SUMMARY for SVP of Account Management

Leads the overall account management strategy for an organization.

JOB RESPONSIBILITIES for SVP of Account Management

Establishes and oversees an organization's account management policies, objectives, and initiatives. Creates short and long-term strategies for building client relationships, generating new business, and driving revenue growth. Plans client retention strategies and account strategies that increase revenue. Builds cross-functional relationships with organizational stakeholders to understand products, customers, and industry. Ensures products and services consistently meet client needs.

SVP of Account Management SALARY RANGE

BASE 50%
$271,356
TOTAL 50%
$360,521
Job Level
M06
Job Code
EX05000292
Education/Degree
Bachelor's Degree
Reports To
Top Management

SVP of Account Management Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each SVP of Account Management skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for SVP of Account Management

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -4
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to align our core values with customer service goals.
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2 Job Family Competencies – Account Management
Proficiency Level -5
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of account management in our organization.
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Level 2 Behaviors
(Light Experience)
Responds to client account complaints and issues regarding products or services.
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Level 3 Behaviors
(Moderate Experience)
Maintains good relationships with existing brand partners to achieve high levels of satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Monitors the account management market trends to suggest adjustments to sales efforts.
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Level 5 Behaviors
(Mastery)
Establishes the latest strategic account management best practices and trends.
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3 SVP of Account Management - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - SVP of Account Management
Proficiency Level - 4
5 Competency for - SVP of Account Management
Proficiency Level - 5

15 soft skills or competencies (core competencies) for SVP of Account Management

1 Core Competencies – Business Acumen
Proficiency Level -3
Skill definition-Insight into our organization's business, goals, and values. Ability to design and implement initiatives that facilitate successful outcomes.
Level 1 Behaviors
(General Familiarity)
Explains our key business strategies and priorities.
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Level 2 Behaviors
(Light Experience)
Reports and communicates market and competitor status regularly to the management team.
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Level 3 Behaviors
(Moderate Experience)
Evaluates supply chain efficiency with an eye toward improving shortcomings.
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Level 4 Behaviors
(Extensive Experience)
Leverages the latest technologies and tools that enhance business analytics.
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Level 5 Behaviors
(Mastery)
Designs and implements feedback loops to identify and promptly address business problems.
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2 Core Competencies – Financial Acumen
Proficiency Level -3
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists and explains the roles of major financial reports.
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Level 2 Behaviors
(Light Experience)
Collects and analyzes financial data to evaluate an organization's financial performance.
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Level 3 Behaviors
(Moderate Experience)
Presents financial reports that contain relevant business performance to financial and non-financial employees.
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Level 4 Behaviors
(Extensive Experience)
Forecasts the financial impact of business decisions to determine our business's financial results.
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Level 5 Behaviors
(Mastery)
Monitors our business's overall performance and adjusts the allocation of finances based on progress against goals.
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3 SVP of Account Management - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - SVP of Account Management
Proficiency Level - 4
5 Competency for - SVP of Account Management
Proficiency Level - 5

Summary of SVP of Account Management skills and competencies

There are 0 hard skills for SVP of Account Management.
10 general skills for SVP of Account Management, Customer Satisfaction, Account Management, Business Development, etc.
15 soft skills for SVP of Account Management, Business Acumen, Financial Acumen, Goal Setting, etc.
While the list totals 25 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a SVP of Account Management, he or she needs to be skilled in Business Acumen, be skilled in Financial Acumen, and be an expert in Goal Setting.

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